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Core Return Policy

Cores must be returned fully assembled. Ask your Sales Representative about possible exceptions. Cores returned are subject to reductions in credit if they are found to have any bad or unserviceable major components.

Cores received by CharNor will be required to pass the following inspections to be eligible for full credit:

  •  Major components must be serviceable
  •  No parts or components missing
  •  Cores must be of same size and configuration as the remanufactured engine supplied by CharNor.

Cores that have passed the above inspections will be given full credit. All others will be subject to deductions based upon repair time or replacement cost of the component(s) that are bad.

We feel we have the most liberal core return policy in the industry. We guarantee at least 50% credit will be issued when you return a complete like engine core. Every effort will be made to keep core deductions as low as possible. We have a full service on-sight machine shop able to repair the most difficult components, and a large inventory of good used components to keep your cost LOW.

Cores must be returned in the same container that the remanufactured engine was shipped in or be subject to a $100.00 charge.

 

Policies

   General Core Return Policy

We feel we have the most liberal core return policy in the industry. We guarantee at least 50% credit will be issued when you return a complete like core. Every effort will be made to keep core deductions as low as possible. We have a full service on-sight machine shop able to repair the most difficult components, and a large inventory of good used components to keep your cost LOW.

CharNor will bill you for the following instances:

  • No core returned
  • Missing parts
  • Cores returned after 30 days will incur a 10% late charge
  • Parts substituted in core

Our business, our ability to serve you, is dependent on receiving complete cores in a timely manner. Our business and our relationship with our customers is based on this premise.

General Warranty

CharNor warranties our new or rebuilt parts and components to be free from defects in material and workmanship for a period of one (1) year.

We shall have the option of repairing or replacing any parts or components which have been determined defective in materials or workmanship. Determination of cause of failure will be the sole responsibility of CharNor.

DISASSEMBLY OF THE UNIT WILL VOID THE WARRANTY!        DISASSEMBLY OF THE UNIT WILL VOID THE WARRANTY!         DISASSEMBLY OF THE UNIT WILL VOID THE WARRANTY!

Reimbursement for authorized labor charges will be limited to 50% of the normal internal labor rate (not to exceed $30.00 per hour) and limited to a maximum of $400. These are the only charges covered by and accepted by CharNor.

This warranty does not extend to damage caused or contributed to by improper installation, misuse, abuse or accident.

CharNor must authorize any warranty claim prior to beginning work.

Used Parts Warranty

CharNor warranties its used parts for a period of ninety (90) days. Warranty is limited to replacement of part. Determination that the part is not usable is the sole responsibility of CharNor.