Ordering Information

Placing Orders

Normal business hours are 7:00 AM to 4:30 PM (Central Time). Orders placed by 3:00 PM for items in stock will be shipped the same day. Please contact your sales representative to confirm availability. Price & delivery will be verified at that time.

                                 1711 East First Ave 
                                  P.O. Box 980
                                  Milan, Illinois 61264

To assist us in expediting your order, please have the following information handy:

  •  Vehicle model and serial number
  •  Product description
  •  Part number (if available)
  •  Billing information
  •  Shipping instructions
  •  Purchase order number

      Terms

      • CharNor's terms are net 10 with approved credit.
      • C.O.D. shipments are also available.
      • We also accept MasterCard and Visa for your convenience.

      Merchandise Returns

      All product returns must be issued a Return Authorization (RA) number by the Customer Service Department.

      Items Returned to Stock

      Items may be returned to stock with a Return Authorization (RA) number within thirty days of purchase. Items are subject to inspection. There is a 20% restocking charge. Customer is responsible for all freight charges. Special order items are non-returnable.

      Warranty Returns

      Items returned for warranty must have a Return Authorization (RA) number. Items will be inspected and customer will be notified of the amount of credit issued under warranty.

      Core Returns

      Core return paperwork will be mailed to your company's representative who placed the order with CharNor. To return a core:

      1. Affix the preprinted shipping label
      2. Sign the Bill of Lading
      3. Call the designated carrier for pick-up

      Freight Terms

      CharNor has developed favorable freight rates due to the high volume of shipments from its location. To assist you — our customer — in obtaining the best overall costs, we have developed the following policy:

      All freight charges (for product shipment and core return) will be prepaid by CharNor and added to the invoice for our open account customers. The freight carrier selected will be one that offers timely service and the most competitive rates.

      CharNor will mail a completed return Bill of Lading and Shipping Label with each reman exchange order. All the customer has to do is call the designated carrier, affix the preprinted Shipping Label and sign the Bill of Lading to return the core.

      If the customer designates a specific carrier other than the one selected by CharNor, CharNor will not be responsible for the charges or the rate.