Ordering Information
Placing Orders
Normal business hours are 7:00 AM to 4:30 PM (Central Time).
Orders placed by 3:00 PM for items in stock will be shipped the same day.
Please contact your sales representative to confirm availability.
Price & delivery will be verified at that time.
Toll Free: 1-800-447-3967
Fax Orders: 1-309-787-9410
Mailing Address:
1711 East First Ave
P.O. Box 980
Milan, Illinois 61264
Returns
To assist us in expediting your order, please have the following information handy:
Vehicle model and serial number
Product description
Part number (if available)
Billing information
Shipping instructions
Purchase order number
Terms
CharNor's terms are net 10 with approved credit.
C.O.D. shipments are also available.
We also accept MasterCard and Visa for your convenience.
Merchandise Returns
All product returns must be issued a Return Authorization (RA) number by the Customer Service Department.
Items Returned to Stock
Items may be returned to stock with a Return Authorization (RA) number within thirty days of purchase. Items are subject to inspection. There is a 20% restocking charge. Customer is responsible for all freight charges. Special order items are non-returnable.
Warranty Returns
Items returned for warranty must have a Return Authorization (RA) number. Items will be inspected and customer will be notified of the amount of credit issued under warranty.
Core Returns
Core return paperwork will be mailed to your company's representative who placed the order with CharNor. To return a core:
Affix the preprinted shipping label
Sign the Bill of Lading
Call the designated carrier for pick-up
Freight Terms
CharNor has developed favorable freight rates due to the high volume of shipments from its location. To assist you — our customer — in obtaining the best overall costs, we have developed the following policy:
All freight charges (for product shipment and core return) will be prepaid by CharNor and added to the invoice for our open account customers. The freight carrier selected will be one that offers timely service and the most competitive rates.
CharNor will mail a completed return Bill of Lading and Shipping Label with each reman exchange order. All the customer has to do is call the designated carrier, affix the preprinted Shipping Label and sign the Bill of Lading to return the core.
If the customer designates a specific carrier other than the one selected by CharNor, CharNor will not be responsible for the charges or the rate.