Quality

                        In CharNor’s view quality is an absolute requirement. We are implementing a

                        Quality Improvement Plan.

                        The plan consists of the following:

                                 * ISO compliance by April 2011.

                                 * Eliminate product randomness.

                                 * Improved training programs.

                                 * Detailed work instructions (improvement and development of new methods)

•                                      * First time through analysis and feedback.

•                                      * Testing improvements.

•                                      * Warranty tracking analysis and feedback.

                        Much of the items in the plan exist in one form or another but we are focused on making

                        our systems more robust. We must continually strive to improve our methods and never

                        be satisfied. The above list contains the elements of our quality plan.

                        Our Quality Goals are simple.

•                                      * All products manufactured to a defined standard.

•                                      * All products manufactured in a continual improvement environment.

•                                      * All products meet or exceed customer expectations.

                        This page contains nothing but words. The proof will be in our performance.

                        We have an open invitation  to all our customers to come and look at our facility

                        and meet our people. Come see how we work and how we are dedicated

                        to continuous improvement.