Service

                        CharNor is focused on providing the best service in the industry.

                        We believe the best way to service the customer is to have the shortest delivery time 

                        and provide you with after sales service from trained professionals.

                        Shortest Delivery Time

                         In order to have the shortest delivery for engines we have developed strategic stocking.

                        We are now only producing high demand engines that cover 90% of the market demand.

                        Our goal is to have these engines on the shelf whenever you require them. By eliminating

                        randomness in our product offering we can provide greater product availability and the highest

                        quality levels.

                        By focusing on fewer products we can provide you with greater availability and shorter lead

                        times.  Although we may not provide every engine you may ever desire, our goal is to provide

                        you with high demand product that is quality built and always available.

                        In summary, CharNor has developed the following strategy:

•                             Strategic Stocking

–                                      * CharNor stocks only high demand product.

–                                      * Reduce product randomness.

–                                      * Result: shortest lead times, higher quality levels.

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•                             We are always open to new opportunities and expanding our offering if it makes good long

                              term financial sense for CharNor and our customers.  If you have a project that requires a long

                              term partner please give our marketing department a call.  If you need an item not listed in our

                              product offerings please call your sales representative. We need your input to better

                              understand the market’s needs. We will continually add and deduct from our offering in order

                              to serve our customers with competitive pricing, the highest quality and the best service.

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                    After Sales Service

                   CharNor prides itself on its after sales service.  Whenever a customer calls in with a question we

                   respond to any inquiry immediately.  We understand that you have a customer who is waiting for

                   an answer.  Your sales person is your first line of contact. If there is a need for one of our

                   technicians, quality personnel or managers to assist they are always available to help.